1.1. The property is let solely and exclusively as a Holiday let which is specifically excluded from the rights and protections of the housing act 1988 which states that tenancies which cannot be assured tenancies include “a tenancy the purpose of which is to confer on the tenant the right to occupy the dwelling house for a holiday”.
1.2. In accordance to the Housing Act 1988, you will not have security of tenure and you will agree to wavier any security of tenure rights in any dispute between both parties.
1.3. Our rates are subject to change without notice, unless otherwise agreed by us in writing.
1.4. VAT is charged as appropriate.
2. Agreement for Occupation
2.1. We permit you to occupy the property as a holiday letting for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment are your responsibility. See also your obligations under condition 10 below.
2.2. You must be 18 years or over when you book your accommodation.
2.3. To confirm and process your booking successfully, you will supply us with a valid ID, excluding a provisional driving licence. If you are booking for multiple guests, we will require IDs for all the guests over the age of 18 who will stay in the property. This shall be done in accordance to clauses 2.9, 3.1.9 and 12.1.9 of this agreement.
2.4. To protect the property and ensure the safety of our other guests, if you are you are below 30 years of age, you will be asked to undergo further verification to determine the purpose of your stay.
2.5. We accept your booking when we issue our Booking Confirmation email.
2.6. We reserve the right to refuse to accept any booking for whatever reason.
2.7. You may arrive at your accommodation after 3.30pm (except if stated differently) on the first day of your booking and, unless otherwise agreed, you must leave by 10:30am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you.
2.8. If you want to increase your length of stay, we will do everything that we can, subject to availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.9. If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations), we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
2.10. For guests staying more than fourteen (14) days, we reserve the right to conduct inspections to the property, with an option for the guest to subscribe to a cleaning service on the same day. All inspection dates shall be announced upon booking and at least 24 hours before the actual date.
3. Paying for your Accommodation
3.1. The following terms apply to payment: -
3.1.1. To secure your booking, payment must be paid in full at the time of booking. You hereby authorise us to take payment from your preferred payment method that you booked with. We draw your attention to clause 5.2 below concerning pre-authorisations which apply as from your booking. All prices advised to you are inclusive of booking fees and charges unless stated otherwise.
3.1.2. Should the payment of the full amount not reach us at least twenty-four (24) hours before your arrival date, we reserve the right to cancel any bookings made. Any deposit paid will be forfeited.
3.1.3. If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of Scotland’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgement.
3.1.4. We expect the apartment to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and soiled dishes being placed in the dishwasher. If, at our discretion, additional cleaning is required on departure, £100 will be charged as an Additional Charge.
3.1.5. UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.
3.1.6. Where there is evidence of guests smoking or using any illegal drugs and/or substances within the apartment, we reserve the right to charge £250 at the minimum (depending on severity) plus any additional invoices for specialist cleaning as an Additional Charge.
3.1.7. Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.8. No daily housekeeping service is provided. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available as an Additional Charge (£30 for a 1-Bedroom apartment; £40 for a 2-Bedroom apartment; £50 for a 3-bedroom apartment). We suggest you bring beach towels. We do not permit towels or linens to be taken from the property.
3.1.9. Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
3.1.10. Pets are permitted only in specific units or with prior written approval. An additional fee per pet per night classified as Additional Charge applies. The Pet Addendum has to be signed and returned to us prior to arrival to allow pets into the property. All pets must be leashed at all times. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up-to-date on rabies and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. We assume no responsibility for illness or injury that humans or pets may incur while on the premises, unless it results from an act or omission on our part.
3.2.1. As part of our commitment to ensuring a smooth transaction process, we utilize 'Mews', a third-party system, for handling pre-authorization payments. This system is designed to securely hold a specified amount on your card, which serves as a guarantee for potential charges or fees as outlined in our terms.
3.2.2. The pre-authorized amount will be held on your card and will not be charged unless necessitated by circumstances detailed in our terms (e.g., damages, additional services used, etc.). The specifics of the amount to be pre-authorized will be communicated at the time of booking and will vary based on the property and length of stay.
3.2.3. Once your stay is completed and all accounts are settled, the pre-authorization hold will be released, subject to the terms and conditions of your bank or card issuer. The release process can take several days, and we advise you to contact your bank or card issuer for details on their specific policies.
3.2.4. By providing your payment details and making a booking, you consent to the use of 'Mews' for processing pre-authorization payments as described above.
4. Loss and Damage; Security Deposit
4.1. Please ensure that you inspect the Apartment on check-in. Unless we receive notification otherwise within two working days of check-in, we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
4.2. Risk of damage to the Apartment and its contents will pass to you on check-in and remain with you until the Apartment is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
4.3. A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.2, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges. For linen pieces, an Additional Charge of £20 per missing piece will be incurred.
5. Additional Charges
5.1. Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2. Where Additional Charges are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date, unless the context otherwise requires.
5.3. If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
5.4. Please see the complete list of fees and penalties:
LIST OF ADDITIONAL FEES AND PENALTIES
- 3.1.4 Additional cleaning upon departure £100
- 3.1.6/20.7 Evidence of smoking or use of any illegal substances £250 minimum depending on severity plus specialist cleaning invoices
- 3.1.8 Daily maid service with linen change £30 for 1-bedroom; £40 for 2-bedroom; £50 for 3-bedroom
- 3.1.10 Pets Additional fee per pet per night is stipulated in the Pet Addendum
- 4.3 Loss or damages and missing linen Depending on the amount of the loss and/or damage; £20 per piece of missing linen
- 5.3 Failing to pay any additional charges £50
- 7.5/20.11 Calling after 4:00PM for an extension £50
- 9.4/20.8 Not leaving keys in the designation location specified in the check-in and check-our instructions upon checkout £50
- 9.4/20.8 Loss of key or KeyNest fob £100 for an emergency callout; £200 for an emergency locksmith; £25 for a lost KeyNest fob.
- 9.5/20.8 Loss of parking fob or permit £100 for replacement; £50 for misplaced fob or permit
- 11.1 Maintenance callout £25 for an unrequired callout
- 20.10 Check-out after 10:30AM £30 for the first hour plus £20 every following hour
- 20.3 Tampering of noise alarm £100
6. Changes to your Booking by us
6.1. In the unlikely event we have to cancel or make any changes to your accommodation, we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you, the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
6.2. We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.
7. Cancellation / Alteration of your Booking by you
7.1. We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation. This policy aims to offer a fair approach, balancing the needs of our guests with our business requirements. We always advise you to ensure you have adequate travel insurance to cover unforeseen circumstances that may lead to the need for cancellation or alteration.
7.2. If you booked through an Online Travel Agency (such as Booking.com or Airbnb), we will honour the terms of cancellation agreed in that booking.
7.3. If you need to cancel or alter your booking for flexible dates, we ask that you notify us at least 72 hours in advance of your scheduled arrival date. If you cancel or alter your booking less than 72 hours before your scheduled arrival, you will be charged for full stay.
7.4. For our long-stay guests (one week stay), we require a 72-hour notice for any cancellation or alteration of your booking. Failure to provide the notice in the stipulated time will result in a charge equivalent for full stay.
7.5. For guests who are planning to stay for more than 30 days and have opted for our advanced services, we require a 14-day notice for any cancellation or alteration of your booking. If the notification comes less than 14 days before your scheduled arrival, you will be charged for 50% of the total booking cost.
7.6. The guest will be charged a prepayment of the total price of the reservation at any time.
7.7. Should you wish to extend your stay, please do not hesitate to contact us before 4:00 PM the day before your departure date to avoid a late extension request charge of £50.
7.8. For non-refundable bookings, we regret to inform you that we cannot provide any refunds or accommodate any alterations for cancellations. In case of any exceptional situations, we recommend that you contact us directly, and we will do our best to assist you.
7.9. No refunds will be made for non-arrivals.
8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
8.1. We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
8.2. Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
8.4. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
8.5. Property left in the apartment will be kept for one week after departure or forwarded at the guest’s expense.
8.6. Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8.7. We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.
8.8. All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
8.9. We do not exclude liability for fraud, and your legal rights are not affected by any term in this Agreement.
9.1. Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
9.2. If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
9.3. We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused, or there has been a serious breach of our house rules or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
9.4. On check-out, keys must be left in the keybox (or the same place as the guest collected them from) and the accommodation must be left locked. Keys not left in the designated location as specified in the Check-in and Check-out Instructions upon checkout will incur a £50 Additional Charge. Loss of keys will incur £100 for an emergency callout or £200 for an emergency locksmith as an Additional Charge. Loss of KeyNest fobs will incur a £25 Additional Charge.
9.5. Units which have parking permits and/or fobs would also require the guest to return these parking permits/fobs in the lockboxes. If these are lost or are not in their location as specified in the Check-In and Check-Out Instructions upon checkout will incur a £50 Additional Charge. Loss of keys will incur £100 Additional Charge for replacement.
10. Wireless Broadband Internet and Hardwire
10.1. Wireless Broadband Internet is usually available at our apartments; however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts unless otherwise agreed.
11. Maintenance Call-Outs
11.1. Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest £25 for the maintenance call out, as an Additional Charge.
12. Client’s Obligations
12.1. The client will guarantee the following: -
12.1.1. Guests will not keep any animals, insects, birds or reptiles in the property, without our permission (given in accordance with Condition 3.1.10).
12.1.2. When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
12.1.3. Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.
12.1.4. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11pm and before 7am can be reported to the local Council.
12.1.5. At the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition. The client will pay for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.
12.1.6. Guests will use the Property for private residential purposes only and not for any business use.
12.1.7. Guests will not make any alterations to the property, or attempt to make any repairs.
12.1.8. Guests will allow us or our authorised representatives permission at all reasonable times to enter the Apartment to inspect its conditions.
12.1.9. The client will not assign, underlet, sub-license, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
12.1.10. Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
12.1.11. Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles.
12.1.12. Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us
12.1.13. Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
12.1.14. Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the apartment.
12.1.15. Guests will not change any lock to the property or have any duplicate keys made.
12.1.16. Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.
12.1.17. Guests will notify us of any damage to the property or its contents as soon as is practicably possible.
12.1.18. Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.
12.1.19. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
12.1.20. Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
12.1.21. Guests will not play ball games inside or within the grounds of the apartment.
12.1.22. The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
12.1.23. Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
12.1.24. Guests will not install any portable cooking appliances, camping stoves or similar items in the apartment.
12.1.25. Guests will not behave in an abusive or threatening manner toward our staff. Should the guests be reported abusing any member of our staff, we reserve the right to remove the guests from our apartments immediately.
12.1.26. You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.
12.1.27. Guests will ensure they take photos during CHECK IN of any existing damage if they are concerned that it may affect their security deposit and should email them on the day of check-in to [email protected]. If photos are not received, any new damage (holes or dents in walls/ spillages on fabric throughout the apartment/damage to electrical goods/fixtures/fittings/flooring/surfaces etc.) discovered post check-out will be charged against the security deposit.
13. Termination of this Agreement
13.1. This agreement may be ended by us with immediate effect if: -
13.1.1. The accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or
13.1.2. The client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
13.1.3. We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.
13.1.4. The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
14. Health and Safety
14.1. We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and will result to the guest being asked to leave.
14.2. Guests should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
15. Data Protection
15.1. We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.
16.1. All complaints should be notified as soon as possible to us (contact details below) and we will do our best to resolve them in a timely manner. 16.2. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible. 16.3. You can also complain to the booking agent you used for your apartment reservation.
17.1. If the Property is in England or Wales, the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales. If the Property is in Scotland, the agreement between us and all matters arising therefrom are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.
18.1. If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.
19.1. In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: -
19.1.1. “Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
19.1.2. “Managing agent” “us” or “we” refers to Opulent Living Ltd offering serviced apartments on behalf of the property owners.
19.1.3. “Client” is the person who arranges the accommodation – they could also be the guest.
19.1.4. “Guest” is any adult authorised by us to reside at the property – they could also be the client.
19.1.5. “Apartment or property” is an accommodation managed by Sojo Stay Ltd on behalf of the owner(s) of it.
19.1.6. “Managing agent” “us” or “we” refers to Sojo Stay Ltd offering serviced apartments on behalf of the property owners.
19.1.7. “Client” is the person who arranges the accommodation – they could also be the guest.
19.1.8. “Guest” is any adult authorised by us to reside at the property – they could also be the client.
19.1.9. “Apartment or property” is an accommodation managed by Sojo Stay Ltd on behalf of the owner(s) of it.
19.1.10. “Booking” means an offer from you to us to hire one of our apartments on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
19.1.11. “Furniture and appliances” mean such furniture and appliances usually found within the apartment and any other items which we agree to provide;
19.1.12. “Inclusive Services” means housekeeping service as determined with your booking agent, linen and towel change as determined with your booking agent, use of electricity, gas, water, sewerage, council tax.
19.1.13. The term “Serviced Apartment” means the following: – A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a weekly or fortnightly cleaning and linen service.
20. HOUSE RULES
Please bear in mind that the following house rules are to create an enjoyable atmosphere for everyone and to maintain the quality and standard of our apartments and service. These house rules are not aimed at the majority who will peacefully and respectfully enjoy our apartments. We have put significant work into creating a great space for you to enjoy and we politely request your respect.
1. STRICTLY NO PARTIES. Our property is available for workers/groups/households to book under social distancing guidelines and enjoy respectfully. We do not tolerate misuse of the property for excessive noise and/or partying. We will promptly be made aware any excessive noise and Security will be called out to the property without hesitation to remove guest/s. The full security deposit will be charged against the removed guest/s.
2. Please respect neighbouring apartments with quiet enjoyment between 10pm and 8am on weekdays. On weekends, any noise that could disturb neighbours should end by 11pm.
3. To help us ensure guests are considerate of our neighbours, noise alarms are installed in our apartments. These alarms alert us when the sound in our apartments reaches the levels which would disturb our neighbours. These must not be tampered with. We receive notifications when they are removed or turned off. In such cases, we will contact you immediately and politely request that they are re-attached. If you do not re-attach them as we requested, we will call the relevant security personnel and have you removed from the premises. Furthermore, we will capture your full security deposit. Any tampering of our noise alarms will incur a penalty of £100.
4. No pets are allowed unless agreed in writing with Sojo Stay Ltd.
5. We require a fully refundable security deposit to protect against damage. The security deposit will be double at the weekend and for groups of four (4) and above. Should the damages done to the apartment exceed the security deposit, you will be called by our organization and will be charged the exceeding amount. A complete breakdown of the extra charges will be sent to you afterwards.
6. Guests will ensure they TAKE PHOTOS DURING CHECK IN of any existing damage if they are concerned that it may affect their security deposit and should email them on the day of check-in to [email protected]. If photos are not received, any new damage (holes or dents in walls/spillages on fabric throughout the apartment/damage to electrical goods/fixtures/fittings/flooring/surfaces etc.) discovered post check-out will be charged against the security deposit.
7. NO SMOKING OR ILLEGAL SUBSTANCE USE UNDER ANY CONDITIONS. You will be charged a minimum of £250 if the smell of cigarette smoke or evidence of smoking (cigarette butts, ash etc.) and/or other illegal substances is found after your stay plus any other specialist cleaning invoices. If smoking within the apartment/building is discovered during your stay, you will be asked to leave the apartment without any refund. If you are a smoker, please ensure that smoking takes place outside of the property. Any tampering with the smoke alarm will result in us claiming the whole security deposit.
8. Please take care of your keys and parking permits/fobs. Loss of keys and parking permits/fobs will incur £100 for an emergency callout or £200 for an emergency locksmith as an Additional Charge. Loss of KeyNest fobs will incur a £25 Additional Charge. Also, keys and parking permits/fobs not left in the designated location as specified in the Check-in and Check-out Instructions upon checkout will incur a £50 Additional Charge.
9. Due to the new COVID-19 Guidelines, we require a longer period to clean before and after checkout. Therefore, check-out and check-in times are now 10:30AM and 4:00PM, respectively. We will not accommodate any late check-ins or check-outs. If you check-out late, you will be charged for an additional night against your security deposit. Our check-in time is from 3:30 PM to 9:30 PM only to ensure that our Guest Management Team can assist with any queries as the office closing time is at 10:00 pm. If you do check-in after 10:00 pm, unfortunately, our Guest Management Team will be unable to assist and we would require all guests to thoroughly read through their check-in instructions. If you are arriving late, under no circumstances should you ring any apartments of the building to let you in or any onsite staff as they will not be able to assist you in any way.
10. In order for us to comply with COVID-19 cleaning guidelines, please check-out before 10:30 AM to avoid a late check-out penalty on your security deposit of £30 for the first one hour and £20 per hour following.
11. Should you wish to extend your stay, please do not hesitate to contact us before 4:00 PM the day before your departure date to avoid a late extension request charge of £50.
12. AGE RESTRICTIONS. The minimum age for check-in is 18. Children of any age are only allowed to stay if they are accompanied by a responsible adult or carer.
13. INJURIES AND LOST ITEMS. The host takes no responsibilities for any injuries that guests might have caused to themselves during their stay in the apartment. Please call ambulance on 999 for any emergencies. Guests are obliged to keep their belongings and valuables safe and must always lock the door when leaving the apartment or for the night. We take no responsibility for any lost items caused by a neglect by any guest.Managing Agent: Sojo Stay LtdAddress: Onyx House 12 Phoenix Business Park, Avenue Close,
Birmingham, West Midlands, England, B7 4NUTelephone: 020 8158 9000